The coronavirus (covid-19) has impacted postal carriers worldwide and with the amount of parcels going missing between Europe and the rest of the world (especially American and Oceanic areas) we have decided to postpone the shipping of Igors that should be travelling to countries outside of Europe.
If your shipping address is set to outside of Europe, we will not be shipping out your May Clan of Igors until postal carriers have found their feet. We may also have to do this for the June (and even July) Clan of Igors shipments as well.
We will be holding on to your Clan of Igors shipments and we will consolidate them into one tracked parcel once shipping outside of Europe becomes reliable again.
If you rather cancel your subscription to the Clan of Igors during this time, we completely understand. Depending on the subscription you have, you will be able to cancel, or pause/skip, your subscription renewal from your account page.
If you are in the middle of a Clan of Igors cycle (for example a 3, 6 or 12 month subscription) and want to cancel, get in touch with us and we will sort it out on a per case basis.
If you are from outside Europe and you are fine with having your Clan of Igors skeins lounging around in our studio for a few weeks, before they come to you in a party parcel, you don't have to do anything.
As soon as we get the green light from our Postal Carrier to ship outside of Europe again, we will let you know and get your Igors to you a.s.a.p.
For Dutch and European orders: We are continuing to ship out Clan of Igors shipments to the Netherlands and Europe as usual.
Sidenote: Please do not contact us every day asking if we're shipping outside of Europe yet. We will let you know as soon as we are resuming normal international shipping via our site, newsletter and instagram.