Frequently Asked Questions


What is the Clan of Igors?

The Clan of Igors is a subscription based yarn club for hand dyed yarns by Undercover Otter, an indie yarn and fiber company in Amsterdam, the Netherlands.

Why a Subscription format?  

Running a monthly club is more work than we ever anticipated and we have chosen to switch to a subscription base to have everything run smoothly. Not just for us, but also for you as a customer. We have had a few instances of customers who where bummed out that they missed the sign up window for an Igor in 2018, and with the subscription service you have all the control over when and what you receive from us. 

Am I in this club forever, and ever, and ever?

This is not the Overlook Hotel ;-) We want you to be comfortable with your subscription and you have control over it by logging into your account. In your account you can change or cancel the renewal of your upcoming subscription. It is not possible to cancel an active subscription. Example: you can't, after 1 shipment of a 3 month subscription, decide to cancel and not receive the other 2. You can however sign in and cancel the renewal of your subscription so that you do not receive any Igors after the 3rd month.

What is included in this subscription?

Depending on which of the 2 subscriptions you pick, you will receive 1 or 2 skeins. For the 2 skein subscription: both skeins will be dyed in that month's colorway. Also included is information on how that month's Igor relates to cinema and what makes them special. Any and all extras included may differ per month.

I saw it's about old timey movies. Does that mean all yarn will be sepia?

Some of our source material may be a bit lacking in the color department, but trust us, the skeins we send out will not be monochrome. You know us by now. Neon is our Neutral.

What are the 2019 Igors going to be about?

We are keeping the colorways secret until they come out. But we can tell you that these are the movies our Igors are based on: 

  • January: Frankenstein (1931)
  • February: Dracula (1931)
  • March: Son of Frankenstein (1939)
  • April: House of Dracula (1945)
  • May: Horror Host of the late 60's,
  • June: Manos, the Hands of Fate (1966)
  • July: Monster Party (1969)
  • August: Young Frankenstein (1974)
  • September: Rocky Horror Picture Show (1975)
  • October: Frankenhooker (1990)
  • November: Victor Frankenstein (2015)
  • December: The Nightmare Before Christmas (1993)

I loved month X! Can you send me that Igor?

No. But when you really love a colorway, let us know and in 6 months time we might add it to our color palette.

When will I get my first Igor?

If you have signed up before the last day of the month, your first Igor will be the one sent out in the next month. Example: If you sign up on the 28th of December, your first Igor will be the January one. If you sign up on the 4th of January, your first Igor will be the February one.

When is my last chance to change my subscription?

Changes to your subscription have to be made before the 10th of the month in which the subscription renews. 

You can change your subscription whenever you want. Changes apply to your next renewal cycle, not the currently active one. You will always get a notification that your subscription is about to renew.

Example: If you are on the monthly subscription plan and want to change the amount of skeins you receive in June, you need to have altered this before May 10th!

To read more about how our system handles changes made, please click this link.


I ordered something on undercoverotter.com, can I get my Igor and my order combined?

If you order anything on the Undercover Otter website and have an active Clan of Igors subscription, include your Clan of Igors order number upon checkout on www.undercoverotter.com. We will include your order in the subscription shipping. This means your order might take longer to get to you. If there is any shipping overcharge as a result, we will refund it to you. 

If you do not provide the order number for the Clan of Igors in your undercoverotter.com order, we do not combine shipping.

How long does shipping take?

From the moment of shipping it can take up to 3 working days (Netherlands), 14 working days (European Union), or 4 weeks (worldwide) for your Igor to arrive. 

We ship our Clan of Igors skeins out before the 15th of the month.

Which countries are in the European Union?

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

I haven't gotten my Igor! Can you track him down for me?

Save for within the Netherlands and some European countries, shipping for the Clan of Igors is untracked and uninsured. This means we can not track your order.

If your Igor hasn't arrived within 30 days, ask your mailman / neighbors / depot / pick up point if they have the parcel. Unfortunately not all postal services are great at leaving notes. 

If you are adamant about having your parcels shipped out tracked and insured, contact us before placing your order.

Can I get a VAT Invoice?

Due to the limitations of our subscription plan provider, VAT invoices are not automatically generated. All prices on the site are including VAT when applicable.

If you need a VAT invoice, drop us a message at igor [at] undercoverotter.com and supply us with your VAT number so we can send you a VAT invoice.

If you have any further questions, please check out our main website FAQ before emailing us. 

About Subscriptions

A Subscription is not exactly the same as a purchase of ready to ship items. After all, you're signing up to get a skein of yarn per month from us and depending on the plan you pick, you will be paying 1, 3, 6 or 12 months ahead. That's why we want you to understand what you can and can not expect from our subscription club. 

The points down below are there for a simple reason: smoothness. Running a club is way more work than we ever anticipated and we have chosen to switch to a subscription base to have everything run smoothly. Not just for us, but also for you as a customer. We have had a few instances of customers who where bummed out that they missed the sign up window for an Igor in 2018, and with the subscription service you have all the control over when and what you receive from us. So here goes, the information we think you'll want:

  1. By signing up for the Clan of Igors you are signing up for a subscription based yarn club;
  2. You will be charged for the subscription plan that you select directly on checkout;
  3. Purchase of a plan means you commit to pay and will receive our shipments for the set amount of months in your subscription;
  4. Your subscription automatically renews at the end of your plan. If you want to change the base, frequency or amount of skeins, you need to do this on the website yourself before the 10th day of the month the new billing cycle starts. 
  5. You will be notified of new cycles via email so you can act accordingly;
  6. Making sure your contact information (email, phone and shipping address) is correct is your responsibility;
  7. Your first order will be billed immediately and after that you will be billed in the month your subscription runs out, unless you change your settings;
  8. Once you have picked your subscription period you can not alter it for the duration of that subscription. 
  9. Once you have selected the yarn base and number of skeins you want in your subscription, you can not alter it for the duration of that subscription;
  10. We do not accept returns for the Clan of Igors;
  11. Save for within the Netherlands and some European countries, shipping for the Clan of Igors will be untracked and uninsured. In most international cases yarn will arrive vacuum sealed to keep shipping cost to a minimum. If you are adamant about having your parcels shipped out tracked and insured, contact us before placing your order;
  12. If the area selected for your subscription does not match the address it is being sent to, we will cancel the order and ask you to sign up with the correct area selected
  13. All shipments will be sent out by the 14th of the month.

Some examples to clarify points 4, 7, 8 and 9:

4: If you pick the 1 month subscription, it will automatically renew every month and charge your account. If you have the 3 month prepay subscription, you will be charged every 3 months at the end of the 3rd month of your plan. You will always get an email warning you that a new billing cycle is about to start. This email is sent automatically and if you do not alter anything, you will be resubscribed to the plan that you previously had;

7: If you sign up for the first time and it is before the last day of the month, you will receive the Igor of next month. Example: Sign up on the 26th of December, and you will get the January Igor. After this sign up your subscription will renew around the 11th of your next billing cycle (if you have a 1 month sub you'll get renewed on January 11th for February's Igor, If you have a 3 month prepay subscription, you will get renewed in March for April - May, etc)

Additional: All changes you want to make in your subscription need to be in BEFORE the 10th of the renewing month, since billing occurs on the 11th. 

8: If you pick a 1 month subscription but want to go to a 3 month subscription. This is only possible at the end of the first subscription (which takes 1 month and you will receive a notification that it will end). The 3 month subscription starts when the 1 month subscription is over. This is also true the other way around, if you sign up for a 6 month subscription, and want to switch to monthly, the monthly subscription will not start until after the 6 month one is completed; 

9: Similarly, once you have selected a plan (we're using the 3 month prepay with 2 skeins of Singularity as an example) this is what you will get for those 3 months. You can not change the base or amount of skeins per month if you are on the 3 month (or 6, or 12 month) plan. If you want to hop around in yarn bases or skein quantity, we advise you to pick the monthly plan and alter the base and number of skeins every month, before the 10th, yourself.