The Clan of Igors is a subscription based yarn club for hand dyed yarns by Undercover Otter, an indie yarn and fiber company in Amsterdam, the Netherlands.
Running a monthly club is more work than we ever anticipated and we have chosen to switch to a subscription base to have everything run smoothly. Not just for us, but also for you as a customer. We have had a few instances of customers who where bummed out that they missed the sign up window for an Igor in 2018, and with the subscription service you have all the control over when and what you receive from us.
This is not the Overlook Hotel ;-) We want you to be comfortable with your subscription and you have control over it by logging into your account. In your account you can change or cancel the renewal of your upcoming subscription. It is not possible to cancel an active subscription. Example: you can't, after 1 shipment of a 3 month subscription, decide to cancel and not receive the other 2. You can however sign in and cancel the renewal of your subscription so that you do not receive any Igors after the 3rd month.
Depending on which of the 2 subscriptions you pick, you will receive 1 or 2 skeins. For the 2 skein subscription: both skeins will be dyed in that month's colorway. Also included is information on how that month's Igor relates to cinema and what makes them special. Any and all extras included may differ per month.
Some of our source material may be a bit lacking in the color department, but trust us, the skeins we send out will not be monochrome. You know us by now. Neon is our Neutral.
We are keeping the colorways secret until they come out. But we can tell you that these are the movies our Igors are based on:
No. But when you really love a colorway, let us know and in 6 months time we might add it to our color palette.
If you have signed up before the last day of the month, your first Igor will be the one sent out in the next month. Example: If you sign up on the 28th of December, your first Igor will be the January one. If you sign up on the 4th of January, your first Igor will be the February one.
Changes to your subscription have to be made before the 10th of the month in which the subscription renews.
You can change your subscription whenever you want. Changes apply to your next renewal cycle, not the currently active one. You will always get a notification that your subscription is about to renew.
Example: If you are on the monthly subscription plan and want to change the amount of skeins you receive in June, you need to have altered this before May 10th!
If you order anything on the Undercover Otter website and have an active Clan of Igors subscription, include your Clan of Igors order number upon checkout on www.undercoverotter.com. We will include your order in the subscription shipping. This means your order might take longer to get to you. If there is any shipping overcharge as a result, we will refund it to you.
If you do not provide the order number for the Clan of Igors in your undercoverotter.com order, we do not combine shipping.
From the moment of shipping it can take up to 3 working days (Netherlands), 14 working days (European Union), or 4 weeks (worldwide) for your Igor to arrive.
We ship our Clan of Igors skeins out before the 15th of the month.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Save for within the Netherlands and some European countries, shipping for the Clan of Igors is untracked and uninsured. This means we can not track your order.
If your Igor hasn't arrived within 30 days, ask your mailman / neighbors / depot / pick up point if they have the parcel. Unfortunately not all postal services are great at leaving notes.
If you are adamant about having your parcels shipped out tracked and insured, contact us before placing your order.
Due to the limitations of our subscription plan provider, VAT invoices are not automatically generated. All prices on the site are including VAT when applicable.
If you need a VAT invoice, drop us a message at igor [at] undercoverotter.com and supply us with your VAT number so we can send you a VAT invoice.